Legal
Refund policy
Nothing is charged today. This page sets out how refunds and cancellations will work once paid plans start.
Template — have it reviewed before launch. Values in square brackets are placeholders. Review this policy with a qualified lawyer and your payment provider before charging customers.
Last updated: [date]
1. Today
Billing is not switched on for Parchi. No account is charged, so no refunds arise. The plans on our pricing page are illustrative.
2. When paid plans start
- First payment: if you are not satisfied, ask for a refund within [7] days of your first payment for a plan and we will refund it in full.
- Cancelling: you can cancel at any time from your account settings or by writing to us. Cancelling stops the next renewal; your plan stays active until the end of the period you have paid for.
- Partial periods: we do not refund unused days of a monthly or yearly period after the first-payment window, except where the law requires it.
- Charged in error: if you were charged twice or after cancelling, we will refund the extra charge in full.
3. How to ask for a refund
Email support@example.com from any address, and include the mobile number registered on your account, your business name and the payment date or reference. We reply within [2] working days.
4. Processing
Approved refunds are made to the original payment method within [5–7] working days. Your bank or card provider may take longer to show the credit.
5. GST on refunds
Plan fees will include GST, and we will issue a tax invoice for each payment. When we refund a payment, we issue a credit note for the refunded amount, including the GST on it, so your input tax credit records stay correct.
6. Contact
Parchi Technologies, [Registered office address]. Email: support@example.com.